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Get Your Questions Answered

Frequently Asked Questions

Our FAQs are a dynamic resource that evolves with your questions. Dive into a wealth of answers and discover effective solutions for using Inxides.

  • How does the free trial work?
    During the 30-day free trial, you can use Inxides without any cost. Once you sign up, your first month is entirely free. If you're satisfied and wish to continue using Inxides, billing will start from the second month.
  • How do I subscribe if I decide to continue after the trial?
    To subscribe, simply click on the subscription link on inxides.com. Your data remains securely in place for 6 months, so you can continue your work seamlessly from the trial period.
  • What happens at the end of the free trial?
    You can continue using Inxides with a paid subscription or cancel your account. If you decide to cancel, your data will be stored for 6 months, but you should export your data while your account is active.
  • Can I access Inxides offline?
    No, Inxides is a cloud accounting software, which means access is through the cloud, and your financial data is hosted on a highly secured cloud infrastructure. For more information on our security measures, please visit Data Security.
  • How many subscription plans are available?
    Unlike other accounting software provider, Inxides offers a single all-in-one plan that grants users access to all features and future updates at an affordable price. However, we do offer fixed-term plan provide substantial savings over monthly subscriptions. Whether you are starting small or growing big, we're committed to growing with your company. View our plans at https://www.inxides.com/subscription
  • Is free support included?
    Yes, you will get free and unlimited support from our customer support team. To reach out for live assistance, simply click on the WhatsApp support link on our website. In addition, we have a free online resource FAQ to help you get started and use Inxides like a pro.
  • Do you provide setup assistance?
    Yes, every subscription comes with a free setup. Contact our support team to arrange a meeting to ensure all your setup needs are taken care of.
  • Do I need an accountant to use Inxides?
    No, you don't need an accountant to use Inxides. It's designed to be user-friendly, and anyone can become proficient using our platform. We also offer online learning resources on our YouTube channel to help you get started. However, for more complex accounting practices, tax matters, and policy concerns, we encourage you to engage a local accountant or tax professional.
  • Are there any setup fees or hidden costs?
    There are no setup fees or hidden costs with Inxides. We believe in transparent pricing and provide full details of our pricing plans without optional extras. You'll enjoy unlimited user access, unlimited cloud storage, and a free one-time setup, including system migration.
  • Does Inxides integrate with other services?
    Yes, Inxides currently integrates with the payment gateway provider, Hitpay. We're also exploring future integrations with other companies to create the best ecosystem for financing and accounting. For more updates and developments, please visit Updates and Developments.
  • About the partner program.
    If you're an accountant or bookkeeper with more than 5 clients using Inxides, we offer a partner program with discounted subscription prices. This program is free, and you can benefit from discounted prices for resale or earn rebates. Contact us at Partner@inxides.com for more information.
  • Can I create multiple companies under one login?
    No, you cannot create multiple companies under a single login in Inxides. However, Inxides offers an all-in-one affordable plan and a partner program. You can subscribe to as many companies as you need on our platform. Each company has its own Profit & Loss statement, Balance Sheet, and other reports. Additionally, under one company, you can create different projects to manage your business portfolio.
  • Is there a mobile app for Inxides?
    We are currently working on developing a dedicated mobile app available for users to download. However, you can still access Inxides on your mobile device through its web-based interface. Simply open your preferred web browser on your phone or tablet, navigate to the Inxides login page (www.inxides.com/loginarea), and log in to your account. This way, you can manage your accounting tasks and financial data while on the go!
  • How can I see the Customer lifecycle?
    To view the customer statement and their lifecycle, go to 'Invoices' and select 'Customers.' You'll see a list of all your customers and can create new customers by clicking on '+New Customer.' Click on a customer's name to view their statement, which includes details such as invoices raised, estimates, receipts, expenses, and other vouchers. You can also use the 'Create New' option to generate invoices, quotations, or receipts.
  • How do I delete a Product/Service?
    To delete a product, go to 'Items' and select 'Products/Services.' Find the product you want to delete, click on its name, and then click on the delete button at the top right. Please note that for deleting any product or service, you should first delete any associated invoices, receipts, or purchase orders related to it.
  • How can I create a Delivery Order?
    To create a Delivery Order, go to 'Income' and select 'Sales Order.' Choose the Sales Order for which you want to create a Delivery Order. Click on 'Create Delivery Order,' set the date, add customer notes and terms & conditions if needed, and click 'Generate.' Your Delivery Order can always be accessed from the Sales Order section.
  • How can I create a New Vendor?
    You have two options to create a new vendor. First, go to 'Expenses' and select 'Vendors.' Fill in all the required fields, including vendor name, address, email, tax information, billing information, payment information, and contact details. Second, you can create a vendor through the 'Purchase Voucher' or 'Expense Creation' screen. Click on 'Expenses' > 'Purchase Order' > 'New Purchase' > 'Add New Vendor' and fill in the vendor details. You can also import vendor lists in Excel or Word format.
  • How can I import a Vendor list into Inxides?
    If you have vendor data in another system and want to import it into Inxides, follow these steps: 1. Login to Inxides and go to 'Expenses' -> 'Vendors.' 2. Click on 'Import Vendors' near the 'Add New Vendor' button. 3. Download the sample file and adjust your vendor data to match the sample file format. 4. Click on 'Browse,' select the file with vendor data, and press 'Import.' 5. The import status will be displayed; 'Success' indicates successful imports. 6. Correct any records that failed to import due to issues such as duplicates, type mismatches, or misplaced data.
  • How can I enter previous year data on Inxides?
    To add previous year data, you can change the account start date for each account in the 'Chart of Accounts' by visiting the account edit page. Previous year data refers to closing balances from the last financial year, which you should update as opening balances in the current financial year under the 'Chart of Accounts.' If a balance is a credit opening balance, place a minus sign (-) in front of the amount.
  • How do I create an Account Group?
    An account group allows you to group similar accounts together. To create an account group, follow these steps: 1. Go to 'Accounting' -> 'Chart of accounts.' 2. Click on 'Account group,' then 'New account group.' 3. Fill in details such as the name, parent account group (e.g., Income/Expense/Asset/Liabilities), and a description.
  • How can I update the sale and purchase prices of a product or service?
    To update the sale and purchase prices of a product or service, go to 'Items' and select 'Products/Services.' Click on the product you want to update, then click 'Edit.' You can modify the sale and purchase prices as needed and save your changes.
  • How can I delete a Customer?
    To delete a customer, go to 'Income' and select 'Customers.' On the right side, you'll see an 'Action' button. Click on 'Action,' and you'll have the option to 'Edit' to modify customer information or 'Delete' to remove the customer.
  • How can I add an Authorized Signatory Field on an Invoice?
    To add an Authorized Signatory on an invoice, go to 'Settings' -> 'Invoice' -> 'Templates.' Select the 'Retail' template to include the Authorized Signatory option on the invoice. Save your changes, and your invoice will be ready to use with the Authorized Signatory field.
  • How can I delete a Vendor?
    To delete a vendor, go to 'Expenses' and select 'Vendors.' On the screen, you'll see an 'Action' tab. Click on it, and you'll have two options: 'Edit' to modify vendor information or 'Delete' to remove the vendor.
  • How can I set up Taxes?
    For Malaysia/Singapore users, the GST Tax Rate is pre-populated, so there's no need to create a separate tax account. To set up taxes for other regions, go to 'Accounting' -> 'Taxes' and create a new tax rate by filling in details such as Tax Name, start date, filing frequency, what the tax applies to (sales or purchases), calculation method, sales tax rate, purchase tax rate, and a description. If you need assistance with the initial setup and guidance on meeting the GST requirements in your specific region, feel free to contact us for a complimentary first-time setup consultation. We're here to help you navigate the complexities of GST compliance.
  • Can I change the country and currency after sign up?
    The country and currency selected during sign-up cannot be changed after the sign-up process is completed. If you need to use a different country or currency, please consider creating a new account on Inxides.
  • How can I export my data from Inxides?
    To export your data, you can access the 'Reports' section. The 'Ledger' report contains transaction data from all your accounts, which you can export in MS Excel or PDF format. Additionally, the 'Transaction Report' under 'Other Reports' gives you a list of all transactions from a specific period that can be exported in Excel or PDF. You can also view and export other reports related to customers, products, sales, and purchases. Please note that if you're only maintaining a local backup, Inxides takes hourly backups of your data and stores it on our secure cloud infrastructure. If you need to share data with your accountant, you can invite them to view your books from the 'Accounting -> Invite an auditor' menu.
  • How many roles of access are available in Inxides?
    In Inxides, there are several roles of access to cater to different needs and responsibilities. These roles include Owner, Accountant, Staff, Sales, Employee, HR, and Auditor. 1. What are the responsibilities of the "Owner" role? The Owner role has the highest level of access and can perform all operations within Inxides. There can be only one Owner, and this role is typically assigned to the person who subscribes to and pays for the system. 2. What can an "Accountant" do? An Accountant role in Inxides has the ability to create accounts, manage general settings, and add, update, or delete records. This role is suitable for professionals responsible for financial and accounting tasks. 3. What is the scope of access for a "Staff" member? Staff members in Inxides have limited access and can only add and update records. They do not have access to system settings. This role is suitable for individuals who need to contribute data but should not have control over system configurations. 5. What can a "Sales" role access? The Sales role in Inxides is designed for individuals who primarily work with revenue-related tasks. They can access revenue menu items and generate reports related to sales. 6. What is the role of an "Employee"? Employees in Inxides have access to individual payroll features. This role is appropriate for individual employees who need to view and manage their payroll-related information. 7. What can an "HR" role access? The HR role in Inxides is specifically tailored for Human Resources personnel. They have access to all payroll features, allowing them to manage payroll and HR-related tasks efficiently. 8. What permissions does an Auditor have? An Auditor in Inxides has view and read-only access. They can view and read data but do not have the ability to make changes or write to the system. This role is ideal for individuals who need to review and audit the data but should not alter it. These roles are designed to help you manage access and responsibilities within Inxides more effectively. You can assign each role based on the specific needs of your team members or collaborators.
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